virtual credit cards

Booking.com virtual credit card has declined and after an hour on extranet,chat box,waiting on hold and then getting cut off i just want to be able to speak to a human so i can get a different virtual credit card to charge a guest.

BrookAve 2 years ago



what chat box? when did we get a chatbox on Partner Support  under inbox menu...

I just rechecked that is not a thing. If you made the mistake of going to booking.com and using the CS chat window, then dont , that is only for guests not partners.


only these 3 methods for partner support see below.



Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox