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Janita - Accou… 1 year ago

Hi The Crown House Hotel, 

Thanks for reaching out. 

Changing or disconnecting your channel manager

With our Quick Switch process, you can change to a new channel manager without having to take your property offline. If the options described below aren’t available to you, contact us via the Extranet inbox.

Instead of deactivating your old connection right away, you’ll stay connected until the switch to a new provider is complete. That way you won’t miss out on any potential bookings due to the switch.

To change your channel manager, follow these steps:

  1. Log in to the Extranet
  2. Click Account and select Connectivity provider from the drop-down menu
  3. Click on Switch to a new channel manager to start the Quick Switch process to a new channel manager (make sure you don’t deactivate your old connection)
  4. Search for and choose one of our preferred or recommended channel managers and set up an agreement with them

Once you accept the agreement, your new channel manager will receive an email containing your details and connection request. Once they receive it, they’ll start to perform the necessary mapping and configuration. Similar to the previous scenario that doesn’t use Quick Switch, you’ll stay connected to your old channel manager until the switching process is complete.

By default, the connection to your new channel manager will be automatically completed once they confirm everything is ready. If you’d rather complete the connection manually once your new channel manager confirms everything is ready, select Don’t connect me to the provider automatically and Save.

If you choose to complete the connection automatically, you’ll receive a notification in your Extranet inbox once it’s complete and the connection status will change to active.

If you choose to complete the connection manually, you’ll receive an email with a link that you’ll need to click to do this. The old channel manager connection will be deactivated and the new one will become active.

Don’t forget to work with your new channel manager to refresh your rates and availability on the Extranet.