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When is the payment will be transfer?

Hey Booking.com

 

I would like to ask for payment. And when you will send the money to partner ? And why the system to talk to customer service booking.com is very hard ? Their no way for partner or guest to communicate with everyone of you ? I see the office in Bali and Jakarta. But they don't have anything information how to get contact easy to chat with everyone of you. So bad 😞