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Is this GDT 2.9 an Unbalanced contract for us as a consumer in Spain buying service from booking. Com to advertise our properties?
the guest repaid in full but the partner gets nothing.
strongly recommend date changes
I find changes easier to make on desktop for sure, App sometimes not altering info, and takes a day to show changes... go to ... more at bottom, contact, message them
We also have strict cancellation policy, gave guests the benefit of the doubt in March, they were refunded but did not book new dates as agreed. Now we can offer that but why should we? Footing the bill ourselves for CV because they didn’t pay more for a free cancellation booking or pay more to buy travel insurance? no, no more.
we have lower booking prices and clearly stated not cancelling policy.
one guest due to arrive Friday for ten day stay, asked in start of March what the policy was for end of May. Nothing since so I assume I have to go with staff to clean and order linen to prepare, has to be done tomorrow... this costs us so I do not expect to refund him if cancellation three days before!
They have set dates ahead and refunded in full when we are open, they have compensation 25% of your 50% fee =12.5%, they only help superhosts with less than 3 properties, but we share our 2+1 on their platform, two people, two mortgages, only income, no help at all.
Air you know who & b set dates that were well ahead refunded no questions, no negotiation, even when we are open!
Help me understand? You mean handle payment ourselves yes?
we are not a travel insurance we are a little holiday let apartment, our only income, which consumer law says cover cancellation, why are we expected to refund voucher or free date change if they cannot come?
Spain closed hotels campsites etc that could not offer full isolation and no shared facilities. We offered business and emergency accommodatio instead