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Rust: IronOut, amazing!
Mascara (or most other make up as well): dish detergent!
Yes, just automatically opted in today, no consent. Immediately opted out, brutal option from what I've been reading.
The Inn Keeper, the booking I just cancelled today was a western name with preferred language in Cantonese (held up 3 nights last minute for 24 hours).
So, today I decided to test this out.
I made a booking for our property, fake everything with an alias email address (that I had access to). Used an old cancelled credit card number with an upcoming expiry. Booking successful, and the nights were booked.
I went into my system and marked the credit card as invalid and from the drop down menu, I selected "fraudulent reservation". It gave the standard message that the guest had 24 hours to respond.
I logged into my fake booking, and "updated" my credit card with another useless card. Update successful and nights still booked!
I went into the extranet again, and was able to "reject reservation". Booking.com gave me a warning basically saying "Are you sure? We've checked and it looks like this is a valid credit card". Of course, this credit card was FAR from valid. I then cancelled the booking with one click (and no commission due).
If the guest who put the fake credit card in there just didn't respond for those 24 hours, we are sadly held hostage to the booking with zero recourse (if it's fraud/intentional, of course they won't respond, and appears they know how the system works).
IF the guest actually updates it then it looks like you cancel it immediately. In the past Booking.com made me give the guest 24 hours for up to 3 updated credit cards (even when they didn't change their number!).
We use Virtual Credit card with booking.com, however guests have to opt for this payment plan.
Keep in mind, the credit card they use to pay booking.com with can still be a stolen credit card, doesn't stop a criminal from staying in your home...also the virtual credit card is only valid for their exact cost of their stay, so if they steal from you or create damage, you have zero recourse if you did not collect their credit card on arrival.
David - wow, and I most certainly believed that people actually do this on purpose! I am about to cancel a last minute reservation that has been held now for 24 hours with a credit card that the bank says "Refer to Issuing Bank" so clearly not valid (it was declined for $1).
David - right??? So, what to do. Customer service at Booking.com WILL NOT allow a cancellation (even when I told them I have called Visa and they say that the card has been called in LOST, and the booking was just made with their lost card?).
Thank you David, I do not see the options so doesn't appear to be in Canada yet (or at least in BC).
I don't see Risk Free Bookings in my extranet, where would I find it so I can ensure I'm not signed up for it?