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We have a small bed and breakfast we run in our own home. Guests can be awful. I had a review from one man complaining my bathroom cupboard was dirty. But the pipes had flooded it so we took the handles off so no one could open it. We have now screwed the door shut after we found it open again. As for cooking facilities it drives me mad. People pay a lower price for a b and b and expect motel facilities and even give lower reviews because you don't have them. Luckily we have a lot of really nice guests and a lot of 10 reviews. Btw we have signs in the room say guest can't you the kitchen because of council regulations here but they still moan. Private signs don't help either had one woman who kept knocking on my bedroom door late at night.