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Rebuilding Together

We’re seeing early signs that people are starting to book travel again. To help you attract these guests, our teams have created your Recovery Toolkit. It’s full of advice and insights to support you and your property as we begin to emerge from this difficult period. We’ll continue to update your Recovery Toolkit as we add more resources to support your business. Together we can turn the demand on our site into bookings for you.

 

Toolkit highlights

The importance of flexibility

Travellers want more flexibility right now. Update your policies to bring in more bookings.

 

Find out more

Optimise your pricing

Use our pricing foundations advice to set attractive rate types that drive guests to your property.

 

Find out more

Showcase your safety

Share your health and hygiene practices to make guests feel safer booking your property.

 

Find out more

   

Reigniting results

Make sure your property is set up to attract new demand – both today and tomorrow.  

 

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More flexibility, more bookings

Flexibility is key in today’s uncertainty. Partners who have implemented the 'Flexible 1 day' policy have increased their visibility by 23%, leading to more bookings.

 

Increase your flexibility

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Update your availability with our guide

Right now, bookings are mostly local and last-minute, or longer term and (often) farther afield. We’ve put together a guide to help you make the most of current demand.

 

Go to guide

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Your Opportunity Centre, optimised for today

We’re adding a new page to your Opportunity Centre with solutions relevant to what matters most to you and your potential guests –  increased flexibility and availability. Coming soon. 

 

Visit your Opportunity Centre

Supporting you and your business

Use these resources to stay ahead in these unprecedented times.

Show guests how you’re protecting them

 

Put potential guests’ minds at ease by using our new feature to showcase your health and hygiene measures on your property page.

Learn more

 

Need some health and safety advice? Our new Health and Safety Protocol provides guidance to help minimise risk for both you and your guests.

Discover our new Protocol

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Establishing your pricing foundations

 

Our research shows that right now potential guests want flexibility and a great price. Our pricing foundations advice will help you set up rate types to drive more occupancy, today.

Learn more about pricing 

Understand your booking patterns

 

Leverage the timely data in your Booker Insights report to make informed decisions for your business during this challenging period.

Discover your Booker Insights report
 

Here’s how:

Go to the Booker Insights report in the ‘Analytics’ section of the extranet.
Select data from the last 14 days, and set the comparison to be with your peer group.
Then, browse between the views of ‘Travel purpose’, ‘Country/region’ and ‘Device’.
You can compare how your booking patterns look alongside your peer group to identify opportunities to capture more demand – such as adding country or mobile rates.

 

 

Delivering value through marketing

Stay up to date with our ongoing efforts to stimulate and capture demand for your property.

Encouraging guests to rebook with you

 

We’re encouraging guests who had to cancel a non-refundable or partially non-refundable stay to rebook, by offering them a credit towards a future stay - funded by us. And, we're not charging commission on any of these re-bookings.

Find out more

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Increase your visibility through marketing

 

Opting in to the Travel Offer will make your property more visible on our site and help boost occupancy. And to market this offer for as long as possible, we’ve extended it from June through New Year.

Learn more

Strengthening our relationship

We remain focused on making sure that we listen to you, value you and always live up to the word partner.

Investments to boost performance

Our new Partner Performance Investment Programme gives partners like you the opportunity to opt in to financial investments that we offer to fund on your behalf. For example, we might offer to fund your participation in premium Booking.com programs like Genius or Preferred. If our data identifies an investment opportunity that will drive growth for your property, you will receive an invitation to accept our funding offer by email.

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Your questions, answered

We’ve been listening to the questions you’re asking most, and made it fast and easy to find answers via our new Frequently Asked Questions page.

 

Find answers you need

Listening to your feedback

We’ll continue to read every comment submitted to our online partner suggestion box, so we learn what we’re doing well and how we can do better.

 

Add to our suggestion box

#Rebuilding with partners

In times like these, it’s especially helpful to get support from other partners. Share insights and advice on #Rebuilding with your Partner Community (available in English).

 

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