Rebuilding Together

We’re here to help you attract demand to your property. That’s why we’ve created your Recovery Toolkit. It’s full of advice and insights to support you as we navigate this difficult period. We’ll continue to update it as we add more resources to help your business. Together, we can turn the demand on our site into bookings for you.



Toolkit highlights

Presenting your updated Pricing Toolkit

Set the right pricing strategy with our newly personalised pricing advice.


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Introducing a search feature to drive local bookings

Our ‘Near me’ search filter connects your property with domestic demand.


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Social media campaign promoting local travel

Our new campaign helps customers discover exciting destinations nearby.


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Reigniting results

Make sure your property is set up to attract demand – both today and tomorrow.



Secure stable revenue with weekly and monthly rates

Longer stays can help you increase your occupancy while reducing your workload. Set attractive weekly rates (seven nights or more) and monthly rates (28 nights or more) to appeal to the millions of guests currently searching for longer stays.


Find out how


Your Opportunity Centre, optimised for today

In addition to the performance advice you can already find in your Opportunity Centre, you can now also get recommendations tailored to today’s circumstances on the ‘Supportive advice’ page.


Visit your Opportunity Centre


Helping travellers find properties like yours

When a traveller searches for a city or region, we're highlighting relevant properties at the top of the Search Results page based on what’s popular right now – such as nature, the countryside and the waterfront.


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Add flexible policies to appeal to current travellers

Right now, travellers want flexibility more than ever. Partners who have implemented the 'Flexible 1 day' policy have increased their visibility by up to 23%, helping them reach more guests and secure bookings.


Increase your flexibility

Supporting you and your business

Use these resources to stay ahead in these unprecedented times.

Show guests how you’re protecting them


We’ve created a filter so travellers can search specifically for properties with health and safety measures in place.

Learn how to add your measures to be more visible to potential guests.



In addition to the guidelines for keeping your property clean, we’ve supported UNEP (United Nations Environment Programme) in the creation of a handbook on how to do it sustainably.



Introducing your Pricing Toolkit


We’ve updated our pricing advice to make it more transparent and personalised. You can now more easily optimise your pricing strategies to attract valuable customers and reach your revenue goals.

Sign in to your Pricing Toolkit

Delivering value through marketing

Stay up to date with our ongoing efforts to stimulate and capture demand for your property.


Driving domestic demand

With many guests looking to travel shorter distances, we’ve added a ‘Near me’ feature to easily find properties in their area. We’re also showcasing popular nearby destinations to inspire customers.

In addition, we’ve launched a social media campaign to drive travellers to local properties. Our content is based on market data and designed to encourage customers to discover exciting destinations closer to home.

domestic demand

Set up Last Minute and Early Booker deals

With many travellers still booking last minute or far in advance, Last Minute and Early Booker deals are a smart way to boost your occupancy. You can choose the discount and stay dates that best suit your needs.

Set up flexible deals

Genius trial to encourage more bookings

From mid-July through to September, we’ll be running an optional campaign to help Genius partners reach a wider audience of potential guests. The Genius trial encourages signed-in travellers to book a Genius property by temporarily offering them Genius benefits for seven days.

Find out more

value genius

Strengthening our relationship

We remain focused on making sure that we listen to you, value you and always live up to the word partner.

Guest reviews’ expiration date extended


To make sure your property is not negatively impacted by the loss of reviews, we’re extending the shelf life of your current reviews from two years to three years. This is the latest step in improving our guest review system – stay tuned for more.

Find out more


Investments to boost performance

Our new Partner Performance Investment Programme gives partners like you the opportunity to opt in to financial investments that we offer to fund on your behalf. For example, we might offer to fund your participation in premium programs like Genius or Preferred. If our data identifies an investment opportunity that will drive growth for your property, you will receive an invitation to accept our funding offer by email.

Your questions, answered

We’ve been listening to the questions you’re asking most, and made it fast and easy to find answers via our new Frequently Asked Questions page.


Find answers you need

Listening to your feedback

We’ll continue to read every comment submitted to our online partner suggestion box, so we learn what we’re doing well and how we can do better.


Add to our suggestion box

#Rebuilding with partners

In times like these, it’s especially helpful to get support from other partners. Share insights and advice on #Rebuilding with your Partner Community (available in English).


Post now

More resources to support you

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