We’re seeing early signs that people are starting to book travel again. To help you attract these guests, our teams have created your Recovery Toolkit. It’s full of advice and insights to support you and your property as we begin to emerge from this difficult period. We are continuing to update your Recovery Toolkit with new resources, highlighted in green below. Together we can turn the demand on our site into bookings for you.
The importance of flexibility
Travellers want more flexibility right now. Update your policies to bring in more bookings.
Optimise your pricing
Use our pricing foundations advice to set attractive rate types that drive guests to your property.
Showcase your safety
Share your health and hygiene practices to make guests feel safer booking your property.
Make sure your property is set up to attract new demand – both today and tomorrow.
Helping travellers find properties like yours
When a traveller searches for a specific city or region, we're highlighting relevant properties at the top of the Search Results page based on what we know is popular right now – such as nature, the countryside and the waterfront.
More flexibility, more bookings
Flexibility is key in today’s uncertainty. Partners who have implemented the 'Flexible 1 day' policy have increased their visibility by 23%, leading to more bookings.
Update your availability with our guide
Right now, bookings are mostly local and last-minute, or longer term and (often) farther afield. We’ve put together a guide to help you make the most of current demand.
Your Opportunity Centre, optimised for today
We’ve refined Focus Finder to streamline the most useful and relevant product advice given the current circumstances. Now you can rely on accurate solutions to help you capture demand and support your business.
Supporting you and your business
Use these resources to stay ahead in these unprecedented times.
Understand your booking patterns
Leverage the timely data in your Booker Insights report to make informed decisions for your business during this challenging period.
Go to the Booker Insights report in the ‘Analytics’ section of the extranet.
Select data from the last 14 days, and set the comparison to be with your peer group.
Then, browse between the views of ‘Travel purpose’, ‘Country/region’ and ‘Device’.
You can compare how your booking patterns look alongside your peer group to identify opportunities to capture more demand – such as adding country or mobile rates.
Strengthening our relationship
We remain focused on making sure that we listen to you, value you and always live up to the word partner.
Your questions, answered
We’ve been listening to the questions you’re asking most, and made it fast and easy to find answers via our new Frequently Asked Questions page.
Listening to your feedback
We’ll continue to read every comment submitted to our online partner suggestion box, so we learn what we’re doing well and how we can do better.
#Rebuilding with partners
In times like these, it’s especially helpful to get support from other partners. Share insights and advice on #Rebuilding with your Partner Community (available in English).