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What is the sense of having a cancelation policy when booking .com overrides it
The trouble with virtual cards is if they leave the place in a mess you cant charge them extra Cleaning As i had with one guest as it was left like a pig stray and took 2 and half hours to clean and booking.com said that was alright, if i leave the room like that for next guest (not that we would) booking .com would ask for refund
were always available during reception hours, they need to lean to read and have common sense
They have multiple phone numbers as points of contact that show up on the guest's reservation still no phone calls yet they expect you to up very late at night after 15 hours of working