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Bring on Virtual Credit cards at least you know that you will be paid
I am amazed at how many Guests use Debit Cards and we are unable to credit them.
To Deidretours I am in Australia / rural and am amazed at how many bookings and then cacellations we get.
With the 12-15% commision, the card, epos fees% and the GST - Does take a large chunk of booking and we have not even got the linen on the beds. You would think we would get better respect - instead of the Guest is always right.
Lyn you make complete sense and the majority of guests believe that there accounts are paid prior arrival with some leaving not even asking if the account is paid. And many do not even understand that we cannot accept a Debit Card they think it functions the same as a credit card.Thanks again for the great comments
response to Salidainn - to Mr. Spence - I so whole heartly agree with your comments guests do not read documentation and in fact a large amount do not even read emails sent or instructions given - even worst people ring a head and you give clear instructions for direction using GPS and because Google says another way they take it then are angry that it takes longer and the bad road conditions. Also, if in the case of a emergency which has happened to me you try to cancel throught the OTA - they say you must upgrade , or find another place nearby or similar , etc.....if you ring the Guest and explain they do not have a problem - they maybe upset but do understand at the end of the conversation....things happen - sometimes the roles are reversed and the Guest has to cancel in most cases I have no problem in realeasing the booking - and mostly they rebook.
So I do completely agree with your comments and I have been operating for 25 years.
All good suggestions - however with the 3 p.m. close out as per the small places, andin our case remote - we do not really have passing by traffic - it would mean a loss as per Rosette's comments.