Reopening safely

We’re committed to supporting you amid the rapidly changing Coronavirus (COVID-19) situation. On this page, you’ll get guidance on maintaining your property’s performance and attracting travellers, as well as tips on how to respond to sudden changes caused by the pandemic.

The path forward for travel

The outlook on travel varies in each region, but there are ways to support your business during these challenging times. Here are some top priorities to consider, taken from the Travel Predictions 2022 report.

Use insights that matter

Increase occupancy and revenue

Connect with other partners

In times of uncertainty, data can help us see beyond the moment. The analytics tab of the extranet lets you explore customer behaviour, booker insights and product performance to help you determine what actions would suit your specific business needs.

Setting up a robust pricing strategy can help you maximise revenue and capture travel demand in various situations. Our new pricing toolkit makes it easier to choose rate plans and pricing opportunities.

Support yourself while supporting others by sharing your insights and advice for overcoming challenges. Our Partner Community is the perfect place to ask questions and build upon each others’ knowledge.

Use insights that matter

Increase occupancy and revenue

In times of uncertainty, data can help us see beyond the moment. The analytics tab of the extranet lets you explore customer behaviour, booker insights and product performance to help you determine what actions would suit your specific business needs.

Setting up a robust pricing strategy can help you maximise revenue and capture travel demand in various situations. Our new pricing toolkit makes it easier to choose rate plans and pricing opportunities.

Connect with other partners

Support yourself while supporting others by sharing your insights and advice for overcoming challenges. Our Partner Community is the perfect place to ask questions and build upon each others’ knowledge.

Use insights that matter

In times of uncertainty, data can help us see beyond the moment. The analytics tab of the extranet lets you explore customer behaviour, booker insights and product performance to help you determine what actions would suit your specific business needs.

Increase occupancy and revenue

Setting up a robust pricing strategy can help you maximise revenue and capture travel demand in various situations. Our new pricing toolkit makes it easier to choose rate plans and pricing opportunities.

Connect with other partners

Support yourself while supporting others by sharing your insights and advice for overcoming challenges. Our Partner Community is the perfect place to ask questions and build upon each others’ knowledge.

Get your property ready

Priorities have shifted over the past few years, as have your operational needs. Here are some best practices, policies and health and safety measures to consider for now and the future.

Reopening Safely - Be Open Bookable

Be open and bookable

Being open and bookable means that travellers can book your property on our platform. When paired with strategic rate planning, you’ll boost your property’s visibility in search results and increase its chances of getting booked.

Be open/bookable

Set rates and availability

Once you're open/bookable, we recommend adding availability for short-term dates and up to 16 months in advance. Be sure to also load prices for any dates you have opened, so that potential guests can find and book those rooms or units.

Set up rates and availability

Reopening Safely - Set rates and availability
Reopening Safely - List your facilities and amenities

List your facilities and amenities

Our research shows 69% of travellers are looking for remote-working facilities such as WiFi, while 62% intend to prioritise wellness and relaxation. Listing the facilities and amenities your property has is an easy way to capture demand and stand out in search results.

Update facilities and amenities

Set up policies to attract guests

Gain control of your bookings by setting up restrictions for how long a guest can stay and how far in advance they can reserve. Attract specific traveller types, such as city breakers, by adjusting your minimum stay criteria. And, add an extra layer of security by setting up minimum and maximum advance reservation times to avoid bookings you aren't prepared to take.

Set up restrictions

Reopening Safely - Set up policies to attract guests
Reopening Safely - Display health and safety measures

Display health and safety measures

70% of travellers say they are more likely to book a property that lists its hygiene policies. Partners who displayed their policies received 11% more bookings on average than those who didn’t. That’s why we’ve added new ways to show your health and safety measures on your property page.

Update your measures

Not sure where to start?

Here are our tips for providing guests with the safest experience possible at your property.

Supporting you during lockdown

In places where Coronavirus is causing lockdowns, you may be facing even more challenges at your property. You may have fewer reservations and guests who can’t stay with you as planned. Here are our tips for handling this.

Tip 1

Scale down to lessen impact

Depending on local lockdown measures, you may be dealing with cancelled reservations, date change requests and questions from guests. Quickly responding to these and managing your availability as well as restrictions is key at this stage.

Tip 2

Reopening safely

If you’re seeing signs of recovery, you can begin ramping up operations to welcome guests again. Refer to the section 'Get your property ready' for a checklist of things to consider. These include:

  • Be open/bookable and set your rates
  • List your facilities and amenities
  • Policies to attract guests
  • Display health and safety measures

What do you think of this page?