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You can ask booking.com to add it in to your policy / description or you can set up a message template that automatically sends the same message that you have written to every guest when the booking is made. You do that via the messaging section. Or you can go to the property section then click on Policies then go down to Other Policies and see if you can do anything there, we deactivated pay online but the option is there and will allow us to reactivate it if we want. Or go to Cancellation and Prepayment Policies and click on create new policy then click on Create new then click Customised choose yes or no for cancellation options think you need to click yes , choose how many days etc before they can cancel , then choose amount of fee, then choose no show charge, then click on prepayment and click either after guest books or after free cancellation period ends. That way the guest knows you want full payment by a certain date and you cans end the messages on the template with how you want payment.
You could contact the guests via messaging and ask for payment to your PayPal account or bank account. We deactivated paying online as Booking.com started offering further discounts without our permission to encourage people to pay online which caused parity issues with other agents.
This sadly is a risk we all take with any booking , the best thing is if it is a Non Refundable booking from day 1 then charge the card the day you get the booking, if it is not a non refundable at that stage but is a large sum of money and blocking a lot of space during a busy time then preauthorise the card and add something to your terms and conditions shown online that you reserve the right to preauthorise the card .
One thing is that some less scrupulous people if they have booked an expensive stay and decide not to travel or find something cheaper will cancel their cards so you cannot charge, not everyone but some people do do such things
Booking.com wont do anything about it they deem the booking to be your responsibility the only time they contact or speak with hotels really is if guests complain or there are changes to a reservation that need to be confirmed by phone but they will not chase outstanding money from guests for you . So make sure you cancel the booking as a no show with booking.com so at least they will not charge you commission
Booking.com will take payment for you but it is only offered as an opt in from hotels and guests get to choose that option to pay them online it is not compulsory. the other issue is once you activate the pay online option booking.com then offer a further discount to people if they pay there and then online that they do not ask you about they just do it so they by doing so affect your rate parity with other agencies. The discount is offered without permission or agreement of the hotel, we had to turn the option off as it was causing issue with other agents
To be quite honest if the cats are not in the house whats to stop another cats hair blowing in to any property they may be in if their window is open or as they walk along the street. Its silly to expect you could stop something blowing through the window, but to be honest just tell them you need to know when they are leaving and will charge for the nights stayed as there is no point in making them pay in full or stay as you will only get a bad review, and to be honest if they were meant to be cash on arrival one does wonder why they did not have their "bank affairs" sorted before travelling ?
Did they get any discount for a long stay if so I would scrap that and charge the normal rate per night for a short stay
re contacting booking.com they have made it a little more difficult these as they want us all to use their online message system which they then say they will get back to you within so many days but they do still have phones but it takes a search to find them
Just seen this is now every cancellation they are doing this with, cancel it online but not with the hotel. This just caused an issue as a guest called to check their cancellation and rightly the reception told them it wasn't cancelled as as far as they could see it was still on our system. have booking.com thought this through as if they do not send the cancellation through then we still have it on our PMS. the only way to find out the true status of a booking now is to log in to booking.com every time to check the actual booking page
There should be a bit where they have said you can get more bookings without wanting a card number if that is ticked untick it, if not check the reservations page for a guest and see if there is a box on the right that says view card details, if not and you cannot find it send a message to booking.com via the back office and tell them you are not getting card numbers and that you do need to receive them or be able to see them
Why not ? we receive card numbers for all bookings we require them to guarantee a booking, have you ticked the box that does not require cards ? (which tells you you may get more bookings that way, yes you might but they may be false and often do not arrive and you cannot charge no shows that way and all with no risk to the agent ) if you did then untick it as you want a card guarantee if you use a channel manger the cards will come to your PMS system if not you should be able to view the customers card via the booking.com back office system on that particular guests reservation page,. If you do not I would ask booking.com why not