Stay informed with the latest travel insights, analysis and expertise.
The latest Booking.com developments relevant to your business, while showcasing the great work you do.
Connect online with fellow Booking.com partners for the best tips and advice.
Whatever you business goals may be, our solutions can help you succeed on Booking.com
Find out how to get set up, and read about our services and features.
We have this issue on quite a regular basis being a 9-room Inn. We recently moved to a key less entry, so that when we know in advance someone will be late, they receive an email from us with the 4 digit code for that evening. However, when we are NOT contacted in advance (which is the real issue here) and the guest has not arrived before our front desk closes, we can now program a code specific to them, explaining in a note left at the front door, how the key less entry works for their self-service check-in and that their entry code will be the last 4 digits of their phone number (as an example), and we leave their room key, registration form etc., in a folder on the front desk (also explained in note left at front door). I should note.. we never leave after-hours entry instructions without 1st processing charges on their credit card for the stay, so even last minute bookings must provide a credit card.