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Dear Al Hakim Guest House
indeed there is a mistake , i suggest you to contact the Booking.com support
but just remind that commission invoice you have received in april
belong to guests slept in march in your property .
please check detailed reservations list trough the extranet .
Dear Peace & Plenty
why you need to cancel a guest booking?
not valid credit card ? in this case you can mark the credit card not valid trough the extranet and in case of no reply from the guest you can cancell the reservation your own .
overbooking? in this case please contact Booking.com and they will help you in this .
Dear Colleguee at Diamond Club Prague
it is very frustrating to receive a bad review from a guest when you did all possible from your side but the only way to save your reputation is to politely reply to this review informing all readers about all you did for resolving the situation .
guests and travelleres knows how to read a review and, believe me, they will read as well your reply with all efforts you have made for the wellbeing of your guest...no matter what he badly wrote.
take care and wish you a prosperous season.