Stay informed with the latest travel insights, analysis and expertise.
The latest Booking.com developments relevant to your business, while showcasing the great work you do.
Connect online with fellow Booking.com partners for the best tips and advice.
Whatever you business goals may be, our solutions can help you succeed on Booking.com
Find out how to get set up, and read about our services and features.
What are you booking terms and conditions, do they have the right to cancel/modify the booking at all or is it non refundable/changeable?
If your concerned about not reselling the room, you could always offer the guest a middle ground offer like - If I can resell the room (and recover costs) we will cancel for free... If we can't resell then you are liable for the booking under the booking terms and any costs for that night that it might occur.
We are using SiteMinder - https://www.siteminder.com/channel-manager/ Hope this is what you was after.
Setting certian days is pretty striaght forward - Rates & Avaiablity > Open Close tab and close the room on the Tuesday/Wednesday/Thursday etc for all future dates to stop arrivals on these dates. This will mean you can only get arrivals on the Monday/Friday. With the minium stay it's a bit tricker but you can defiantly set up a min stay the quicker option would be via the set resistrictions tab then you can do it for every Monday going forward for example with a 3/night min - This will at least stop you getting one night bookings and random arrivals.
The problem you would check with your account manager is if theres an option for maxium stay days so you could clone your room and then have seprate min stay options.
Have you tried this yet or have you just been told it wont work, as this seems like theres no reason it wouldn't work.
The e-mail Booking.com assigned is just a forwarder and leaves a copy at the Extranet for their records of communication with the guest - as long as it goes through that address it should work absoloutley fine. Anytime i've sent an e-mail directly from an external mail program eg Outlook it always leaves a copy on the Extranet too so shouldn't make a difference where it comes from be it a mail program or a channel manager.
It also seems highly odd Booking.com would send you to a forum to ask a techincal question rather than give you an answer! Guessing the staff member wasn't feeling like helping that day!
With the channel managers it depends on who you use.
The one we have linked to our property allows me to set prices as a base but then also amend each price for each OTA sepratley and not just for the OTA as a whole, I can amend each room type to a different price as well. That said there are channel managers that just allow you to set rate cards/seasonal rates and everyone (OTA) is the same - if you change one it changes them all.
I am pretty sure you can't do this as an automatic process. You would have to log into the Extranet and maually remove avaiablity for these days within the Rates & Availability > Calendar tab each time you recieved a booking.
For the same day bookings - The Booking.com help sections offers these options.
If you’d like to avoid same-day bookings, you can set this up in the extranet.
Depending on your property type, one of the following options will be available.
If you have a calendar showing 30 days at once, follow the steps below:
1. Under the ‘Rates & Availability’ tab, click on 'Calandar' (or the relevant room name).
2. Click on a date (or dates).
3. Click ‘Minimum advance reservation’ on the right-hand side of the page.
4. Choose '1 day' from the drop-down menu.
5. Click ‘Save’ when you’re done.
For other calendar types, follow these steps:
1. Under the ‘Rates & Availability’ tab, click on 'Calandar' and you’ll see a list of your rooms next to a range of dates.2. Click on the drop-down arrow on the room rate you’d like to amend.
3. Scroll down to ‘Minimum advance reservation'.
4. In order to avoid same-day reservations you need to set this restriction as ‘1D’ (i.e. one day).
5. You can apply the restriction for a longer period by clicking 'Edit' next to ‘Minimum advance reservation’.
6. Once you’ve completed the relevant information, click on ‘Save changes
Have you checked with your bank to confirm that the payment has come out of your account? If it has it could simply still be in the process of moving banks or if you made the payment manually via a bank transfer, I would check with the bank that you entered the correct details (account number etc).
If your bank says it's not left your account it could be the payment failed and you could try re-sending it.
It seems Booking.com don't have a remittance as such anymore. Could you however print out the invoices page on the Extranet from the finance tab?
It displays the invoice number, amount and if it's been paid or not by yourself. Or is there something inparticular you need it to show?
Alternatively there is an accounts contact on the financial overview page, you might be able to request they send you one.