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i'm also wondering if there is any complaint handling process where we can raise a issue to the senior managers within booking.com. The front-line staff simply take note of the payment issue and pass it on to the finance department. After months & weeks, the issue is still pending.
Hi, We didn't get pay for one of the booking in September. The finance department said they will look into that but nothing happens. We keep sending email and phone call to follow up but they simply said they are looking into it. There is no way that we can make a complaint or talk to someone who can resolve this issue.