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Yes that is how two of my listings are setup, however, the other two did not get setup with booking.com collecting my payment for me, so yes, I am having to contact the guest as customer service has stated it’s not there problem.
Also, the 7th time calling any customer service even the finance department, I have gotten either rude employees, or just the same run around of that’s not our department or we can’t help you.
as for Guesty they have been great to work with! They took about 5 weeks 2 days each week to have appointment calls to go through everything they do for you. Anytime you need anything they respond within just a couple hours and always so happy to assist you!!
The service they provide is very much worth the price. It’s also nice to have one app to message all guest through multiple platforms!!