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Brooke, In UK law the term 'force majeure' is not a legal term. There is no default handling of such situations as there is in some other countries. I'm note sure the link you included on insurance is totally applicable here.
BdC T&Cs include a specific section defining the action under FM, including a definition of the term within the contract, some other countries this would not be needed.
There may an argument that for bookings made in February, and certainly March that the FM condition as imposed by BdC was, in fact entirely predictable, so the FM cannot apply to those bookings.
Not sure this adds anything to the discussion but thought I'd point it out.
I'm in the same situation. A guest asked to cancel before BdC implemented FM in the UK, I was negotiating with the guest regarding a deferral of the booking but then BdC sent a note asking me to refund in full. The customer stopped communicating with me. After several confusing exchanges with BdC, during which I was offered a possible partial refund option, then asked to issue a voucher, I was informed BdC had refunded the guest.
I am disputing this but I have to decide how much I'm willing to pay in legal fees before it becomes financially silly to keep fighting.
Thanks, yours was the post that prompted my slight rant.
If I'd have known about it up front or at least found an explanation in the help pages I'd have been less annoyed. Guessing a bit here but it does look like it can only be enforced for exactly the same offer and terms. The sites I use are all slightly different so won't really meet this criteria. the most likely impact of this is to annoy the guests and/or cause extra headaches for me trying to manage it.
Thanks for your reply.
Have I just spent days working out a suitable pricing scheme to run on this site only to find you undermine it by enforcing a price match option ?