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The whole thing is a joke,
We've had different issues, but encountered the same incompetence from customer services. I think it's a sign this company is going down, and that doesn't surprise me.
The whole thing turned against us and they are closing our account. We are one of the highest rated accommodations in Romania!
Booking.com decided to put a fist in our mouth, because we became too annoying,
So be very careful how you deal with them.
Under the booking.com terms and conditions, basically the owners have the right to remain silent no matter what, work hard and pay their commission, otherwise there will be repercussions!
Clicking the misconduct button will attract a negative review from the guest which will stay with you for two years.
Booking.com will leave it there because it offers a 'realistic' image of your property.
The whole thing is a joke!
It happened to us too,
Instead of 15 people as per reservation, we had 20. Service center advised us to try and accommodate them, which we did. But we reported them for misconduct for partying outside the permitted hours.
In the end they left a review of 5. (Our score is 9.8!)
We argued with booking.com for the removal of the malicious review, but no result.
In the end, booking.com decided to close our account. (probably punishing us for having a different oppinion)
Does anyone think booking.com feels like a dictatorship? I certainly do.
They stopped answering my messages when I complained about the way we are treated as partners.
This attitude should have consequences, right? We will definitely take measures.