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Thanks ,appreciate your answer.
Thanks Stay,actually I have had, in the past success with getting guests reviews deleted (in part) but only when they were factually incorrect.
That was also a good few years ago (with Tripadvisor) and ,as you seem to indicate the process on the b.com side may be more algorithm driven than mediated by actual staff members.
A delay in implementation might not bother me as these reviews will remain for ever practically speaking .
On the one hand it may be more pleasant not to have to deal with complaints from some arguably difficult customers but on the other it is undeniably annoying when they leave without a word of their dissatisfaction and then leave an unpleasant review like the one I have mentioned.
Going through some of the previous posts here I gather that even racially themed offensive reviews** can be difficult to remove and so my own inconvenience seems mild in comparison.
I will probably report it to b.com to see what they say , without any great hope. .
Thanks for the suggestion as to how to use it as a marketing opportunity.
I will think on that.
**I use that circumlocution since nearly all racial invective is mealy mouthed and only asserts itself fully when it feels it has nothing to lose.
Just trying to be helpful to he Amartya Jogjakarta Hotel .
Perhaps he is worried that he might lose his job if by some glitch his hotel drops out of the booking .com database for a period of time (bosses are not always forgiving)
I have rung those customer lines in the past when my customers had a problem and they are god and helpful.
They have also forwarded me to the partner side of the operation when I did not know the number to ring.
As for the rest of us ,this account verification process can be addressed on the extranet ,so not really a problem (I ignore direct emails where I can,wherever they come from as you never really know if they are genuine)
Have you not got a contact number in the inbox when you log in to your account? If not could you just ring customer service and ask them to put you through to the partner side of the business or at least give you a phone number or an email address to contact them..?
@Maxinecoles19 thanks for that. I think you have cracked it. I have followed suit and also verified my account on the extranet (as the email should have advised us imo)
I wonder if there is any connection to the crash that happened a couple of weeks back. Perhaps the database got damaged then and they are sending this email out to the wrong people. Surprised no representative from booking.com is monitoring this thread btw.
I just received this too.Is it real or malware?