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I totally agree that we should be seeking to have our commission for April returned. I didn't fully understand what the 10 business days was referring to in the message? Is it for this late payment or just generally when we get paid. Either way it makes no sense. My bet is that we get the money next week and that e-mail saying we have been successfully paid was just to buy them some more time.
We don't care about their technical problems or excuses, just transfer the money and compensate us.
I have already commented on this forum twice but my entire comment was removed, I think it was the part about starting a riot they did not like perhaps?
I did find some executive contact details for B.com on this site - https://www.elliott.org/company-contacts/booking-com/ last week and I e-mailed all of them and got a this response:
My name is Katie and I am following up with you on behalf of the email sent to Todd Dunlap. First I would like to apologize for the situation at hand and do hope to be able to help get this resolved.My plan is to call the team who can help with this in the morning and get back to you in the evening/afternoon tomorrow. I do work at 1200 EST, or 1700 your local time. I have a colleague who will be reaching out internally in the morning for me.
Today I got this message from Katie:
This is Katie again reaching out in regards to the issue you were/are encountering with the payout.I have reached out internally and was given a few answers for you:There was a delay in the payouts this month to properties around the UK. Additionally, our marketing specialist have confirmed that the delayed payout has been processed today and was successfully sent to your bank.I truly do apologize for this situation and I can understand why you would be so frustrated at this point.In the future, I did confirm with our team that the payout can take up to 10 business days to hit your bank from the time the payment is processed.
Our account manager mentioned this in a message to us about compensation:
I understand your frustration with regards to payment fees etc. Please send evidence of any fees incurred and we will discuss whether any compensation can be offered with our finance team.
Again, huge apologies for this. I understand how frustrating it is and I am doing my best to get a timeline for you.
I have still not received any money!
Im in Northern Ireland, payment made on the 8th. but still waiting for it!
I have been messaging them, phoning them all week. I managed to get through to the finance department on Thursday last week and was told that I should be paid the next day and they would keep me updated. - They didn't.
I have been sending messages and ringing every number I can find fairly regular every day. Some one actually rang me up today!!! Couldn't say when we are going to be paid though. That's a surprise.
My story is the same as all of you, wish we could do something that would make them think twice about behaving like this in future. I all ears if you have any ideas.
We are owed £3K and have been chasing them since the 15th. I have been sending them messages like this:
We are still waiting to be paid! Its now 5 days overdue.
As you have given us almost no information, providing us with only a vague generic message which told us nothing, we now doubt that you will be paying us at all.
We don't know what action to take or who to talk to, we have over due bills and associated fines and our B&B is busy with booking.com customers expecting to be fed. How can we provided an accommodation service to your customers if you don't pay us for our work?
We don't care how many properties are affected by your problem or what the problem is, we just need to get paid the money you owe us. Why not pay us and then sort out the problem? I can transfer money instantly from my bank account to someone else, you have an entire banking team but cannot?
Any information, update or contact from you would be welcome."
I managed to get through to their finance department after being on hold for 1 hour, they told me nothing and committed to nothing.