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Hubby and I are also thinking in closing our account with Booking.com, if booking.com does not change there policies and collect the money on behalf of the establishments. If other international companies, like airbnb, lekker slaap etc, then surely booking.com can.
This is the only way that they can eliminate bogus bookings and stop wasting Owners time.
Hi Joey, we had to wait almost a year before we could requests for deposits and receive payments. Booking.com never collected on our behalf. We had many cancellations and no shows. You lucky that you have booking.com collecting your funds, less stress for you. If you new they first want you to go through an "assessment period" or "waiting period" if you can call it that, see if your property has any complaints from guest etc. Your Policies will change once booking.com has given you the final approval, which there consultants don't explain when you sign on. Then only can you requests for deposits in 48hrs, cancellation will not be for free. We have had many of those bookings, clients booking in advance and long term. Close off your accommodation only open your accommodation three or four months in advance. Lilly and Salie
Or even better, last minute booking, that will check-in between 11pm and 12am and you receive calls at 3am and the guest advised that they locked there car keys in the car with cellphone, smelling like alcohol and looking like they had a great party. What would you do in that case? Ignore the call, put your phone off, ignore the knocking on the door or just let them in the accommodation?
We have had many of those to. What Hubby and I have decided is that should the guest wish to stay with us on short term or long term to request for a deposit within 48 hours of the booking or cancel the booking after the 48 hours deadline. With all the other websites where you can book accommodation you have to pay when you book. Why is booking.com different?