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Can you go and join GuestChek.com and then you can alert accommodations worldwide about these people - you can name them!
Until booking.com resolve this and give us a support, we must all join GuestChek.com where you can name and shame people and you can also recommend Guests.
I agree! i have the same situation many times. I write to my Guests to reiterate the information on room detail and policies but half of them ignore my messages. I have requested that I can put a note on my page to check for personal messages from me but it is not allowed. I have requested that booking.com tell the Guest to look for personal messages from me but they will not. People not only do not read the small print, they do not read the details in the room description and as a result, we suffer with the low reviews because people didn't get what they wanted, ie, 4 star hotel room at a budget Guest House!
I love this idea and in turn, we should be able to rate the Guest!
I have also had towels stolen (yes, I consider it theft because that is what it is!). People continually take the toilet rolls and then I get marked down on the review for it running out. Put a stock in the bathrooms and more are stolen!! I cannot stand outside the bathrooms and check day in, day out. I have lockable holders for the large toilet rolls but I prefer to buy the softer, more expensive ones for my Guests to use - or steal!!! One Guest even stole a bedspread!!!! She did return it some weeks later and with a huge cigarette burn!!
I agree entirely, I should have read the posts before replying - I use GuestChek.com and encourage all partners to use it until booking.com provide a fair way for us to review the Guests.
I feel the same as you. This year I am getting more direct bookings but on the whole, booking.com are good but they do not give us enough support with regard to unfair and damaging reviews. That is why I am spreading the word about GuestChek.com which I joined last year after seeing it mentioned on this site. Have a look at it.
Join GuestChek.com. Until booking.com finally come up with their own system (and I really wish they would), this is the next best thing.