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Animal welfare … Animal welfare … Written in collaboration with World Animal Protection Animal welfare As a Booking.com partner, you’re probably already aligned with our Our animal welfare standards Animal Welfare Standards . These principles reflect our …
Managing guest-related tasks … This section explains the payment options on our platform, along with essential policies that give you control over your listing. We'll also talk about guest cancellations and no-shows, and give tips to reduce their impact. …
Cybersecurity for accommodation partners … We are committed to supporting you and taking action on cyber threats and attacks — but we also rely on you to be vigilant. On this page, we’ll guide you through recognising and reporting suspicious online …
Setting up your property listing … Whether you’re in the process of completing your registration or doing a final check before you open for bookings, here is everything you need to know about your property listing. Haven’t completed your registration …
Optimising your property listing … Welcome to the next step in your onboarding journey, where we share more on optimising your property page and dive into the different ways to improve your listing to maximise your presence on Booking.com! If your …
Handling guest reviews … Congratulations on receiving your first review! Whether it's positive or negative, how you handle it can have a big impact. Positive feedback can improve your ranking and attract more bookings. But even negative reviews can be an …
Becoming certified … Becoming certified … Written in collaboration with Dr. Anna Spenceley, former Chair of IUCN World Commission on Protected Areas (WCPA) Tourism and Protected Areas Specialist (TAPAS) Group, former Board Member of the Global Sustainable …
Communicating with guests … Congratulations on receiving your first reservations with Booking.com! It's a great achievement. To ensure a smooth and successful guest experience, we recommend that you prepare your communication tools and channels in …
Providing great guest experiences … Congratulations on receiving your first booking! We're excited to help you create an unforgettable guest experience. In this step, we'll offer helpful tips and advice on how to enhance your guests' experience before, …
Improving your performance … Great job! You've made it to the final stage of your onboarding journey. In this last step, we'll focus on data-driven learnings and analytics. By the end of this section, you'll gain valuable insights into your property's …