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How to get off to the best start in the travel industry … Trends & Insights How do you make a rental property a success? We speak to four recent entrants into the home property market to hear their advice on how best to make your mark in travel The …
Driving repeat business with themed hotels … Trends & Insights From international chains to home rentals, guests are increasingly spoilt for choice when choosing an accommodation. Can a theme create a point of difference without becoming a novelty? Click. …
Starting one of India’s leading hospitality companies … Industry Perspectives Ritesh Agarwal, Founder & Group CEO of OYO Hotels and Homes, reveals his biggest lessons learnt and why hoteliers should get on board with technology Image Ritesh Agarwal, …
The pros and cons of influencer collaborations … Trends & Insights Most hotels receive many requests for complimentary accommodation, in exchange for coverage, from bloggers or social-media influencers. Deciding which ones to accept can be difficult – but …
Spotlight on: low-cost long-haul travel … Trends & Insights It’s been a turbulent time for the airline industry, with takeovers, high-profile collapses and devastating crashes shining an unwelcome spotlight on the business. But that hasn’t stopped growth …
What I wish I knew: how staff satisfaction impacts guest experience … Industry Perspectives Remarkable guest experiences are the foundation of the travel industry, something Booking.com’s Guest Review Award winners know well. Rehab Mabrouk, Guest …
Negotiable room rates: giving guests the power … Industry Perspectives Ken Cruse is the Co-Founder and CEO of Soul Community Planet, which recently entered the hotel market – offering holistic hospitality and negotiable room rates based on the guest’s …
Spotlight on: the rise of poshtels … Trends & Insights Combining the comfort and design of a boutique hotel with the price and social scene of a hostel – poshtels are increasingly popping up across the globe, challenging the traditional hotel market. …
Kimpton Hotels' CEO on successful leadership … Industry Perspectives What does it take to be a successful leader? Mike DeFrino, CEO of Kimpton Hotels & Restaurants, shares the essential attributes that define great leadership Image Mike DeFrino Mike …
How to capitalise on a changing industry … Industry Perspectives Jonathan MacDonald, best-selling author, speaker and advisor to the likes of Google, IKEA and Microsoft, discusses how to use perpetual change in the hospitality industry as a mechanism to …