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How personalisation can enhance customer experiences … Trends & Insights Click. examines how some brands harness the power of personalisation to stand out from competitors and entice customers to rebook, engage on social media and become their advocates …
Understanding female business travellers … Industry Perspectives Carolyn Pearson, CEO of Maiden Voyage, a company that provides resources for female business travellers, explains why women’s requirements should be a key consideration for accommodations of …
Will Artificial Intelligence kill hospitality? … Industry Perspectives Adrienne Enggist, Director of Product Development at Booking.com, argues that Artificial Intelligence can strengthen the connection between guests and providers Hospitality is an …
Spotlight on: the impact of food tourism … Trends & Insights Click. takes a close look at food tourism and its impact on the hospitality industry, including how places in Italy and Southeast Asia are adapting to changing traveller expectations Street food …
Getting the most from your revenue management strategy … Trends & Insights Whether big or small, a business is only as strong as its revenue strategy. We asked experts from the hotel and airline industries about the challenges of analysing data, managing …
‘Interior design is key to a great guest experience’ … Industry Perspectives Click. catches up with leading interior designer, Nicola O’Mara, to find out how to get the most out of your design whatever your budget, as well as tips on what to avoid …
What I wish I knew: six months into being a guesthouse owner … Industry Perspectives David Hamer, Owner of UK guesthouse Westleigh, shares his learnings six months after entering the travel industry and explains why he’s launching a 'robotics-based …
Exploring Brexit’s impact on hospitality … Trends & Insights With Brexit on the horizon, there’s still a huge amount of uncertainty about where negotiations are going. We take a look at what implications it might have for the travel industry and some of …
What I wish I knew: you can’t be everything to every guest … Industry Perspectives James Woolley, Managing Director of accommodation portal ComeToCapeTown.com, shares his insight into creating an experience that stays with guests long after they return …
Spotlight on: Brazil’s journey to overcome tourism challenges … Trends & Insights Brazil saw record levels of international arrivals in 2016, bringing in nearly 7 million visitors. All this while navigating its way through what has been a turbulent period …