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Exploring the rise of second cities … Industry Perspectives With 54% of global travellers wanting to play a part in reducing over-tourism, what does this mean for the second city hotel market? We explore the opportunities the trend offers brands and …
How customer confidence and competitive prices boost bookings … Trends & Insights New global research reveals how online travel agencies (OTAs) create confident consumers and a competitive landscape that makes travel more affordable – and why that’s a …
Why smart staff are always in fashion … Industry Perspectives Lebanese firm Emile Rassam has been making hotel uniforms for 70 years. Currently under the helm of the founder’s son, Elie Rassam, it designs and produces outfits for the likes of Four …
Are you making the most of your minibar? … Trends & Insights Minibars may have fallen out of fashion, but they can be a valuable way to enhance the in-room guest experience. Click. explores The minibar as we know it was first introduced by the Hong Kong …
The future of skiing: what seasonal accommodations should know … Trends & Insights With the climate crisis threatening the ski industry, what can properties in skiing locations do to preserve their shelf life? With 125 million people skiing and …
Spotlight on: hotel coffee offerings … Trends & Insights From eco-friendly pods to protecting on-site cafe or bar profit, hotels face dilemmas when it comes to their coffee offering. One thing’s for sure: the demand for high-quality product is continuing …
Booking.com’s Vice President of Brand on driving US growth in 2023 … Industry Perspectives Natalie Wills, Vice President of Brand at Booking.com, shares how we’re accelerating growth and top-of-mind awareness in the US through our brand marketing …
Building a stand-alone business from an ancillary service … Industry Perspectives Can a circumstantial ancillary service grow into a stand-alone business concept of its own? Martina Luger, CMO at Ennismore talks us through the developer’s plans to launch …
Discounting rooms: what revenue management experts say … Trends & Insights Unsold rooms are a wasted opportunity, but discounting in order to increase volume needs to be done sensibly. Here, experts in revenue management share their tips for discounting …
How Booking.com rankings enable discovery … Industry Perspectives Rankings can be a complex topic, but influencing them needn’t be an impossible task. We explore how Booking.com rankings fuel guest discovery and how you can optimise your property …