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Digital event security standards … Be alert With respect to digital events, Booking.com does not ask for payment information, does not ask for important credentials (such as extranet passwords), and event communications always come from Booking.com and …
Using the Room or Unit differentiation tool for more high-value bookings … The Room differentiation tool or Unit differentiation tool helps you secure bookings by allowing you to highlight the unique features of each of your rooms or units. This helps …
How to deliver amazing guest experiences … As a property owner, your guests are at the heart of your business. Making sure they have the best possible experience is ultimately what defines your property. But what steps can you take to make that happen? To …
How can I set up the grace period? … A grace period is a pre-defined period of time that allows guests to change a booking without being penalised with a fee. For instance, if a guest makes a genuine error when booking, e.g. wrong room, rate, date or …
How can I get performance advice for all my properties in one go? … The ‘ … Recommendations … ’ page gives you tips to improve your properties’ performance. These tips are tailored to your property portfolio, and each tip is linked to bulk actions that …
Using the smart paste feature to quickly make bulk changes across your properties … We’ve introduced a quick and easy way to make bulk changes to multiple properties. The new smart paste feature will work even if the properties are not in the same …
Understanding the Getaway Deal for partners … The Getaway Deal is one of our promotional offers. With this deal, you can offer travellers a discount and capture rising demand. Providing this deal not only benefits your guests, but also enhances your …
Our animal welfare standards … Any experience offered through our platform that involves living things should be done with respect, humility and awareness to the world’s people, animals, communities and environment. We base our decisions on who we will …
Setting up US State Rates … Capture domestic demand from travellers in any of the 50 states. Activate US State Rates … What’s in this article … Contents Understanding US State Rates Activating US State Rates Editing or deactivating US State Rates … …
How do I request mediation? … Reading time: 2.5 minutes Highlights: This article details what mediation is, what it involves, and how Booking.com partners can initiate mediation. … What is mediation? … Mediation is an extension of our internal complaint …