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Although small in size, pests can have a big impact on a property’s reputation and bottom line. But with the right preventative measures and proper handling, hoteliers can avoid negative reviews and costly remediation. Click. explores

In a fast-changing online world, managing your brand’s reputation can be tricky. Here are some top tips from experts on online reputation management

With short-term rentals expected to make up almost 15% of global hospitality room sales by 2022, how can new hosts establish boundaries in customer service. Click. explores

Previously aimed at driving and retaining customers, gamification is now being utilised by hoteliers to engage and train employees. Click. explores the potential impact of game-based learnings in the workplace

When some of the world’s most popular events are right on your doorstep, how do you make the most of this short-lived boost throughout the rest of the year? Click. explores how events tourism can pay dividends

Architecture and interior design go hand-in-hand when creating a positive first impression for your guests, and in most cases will have a direct impact on your bookings and bottom line. Click. explores the benefits of balancing the two

Once seen as a convenient option, rather than a desired experience, hotel restaurants and bars have evolved to become destinations in their own right – attracting both staying guests and locals. Click. explores

With millions of Chinese citizens preparing to travel both at home and abroad during the fortnight-long festivities, are hoteliers doing enough to capture this market?

Click. explores how virtual tours are being used by properties to enhance the pre-arrival experience and attract new guests

How do you make a rental property a success? We speak to four recent entrants into the home property market to hear their advice on how best to make your mark in travel