Search results for
601 search results found
Filter by article type
Rise of the aparthotel … Trends & Insights Once the domain of the business traveller, serviced apartments and aparthotels are on the up among regular visitors too. Click. went along to the opening of the newest ‘hometel’ in the UK to find out more about …
How to reduce property risk … Trends & Insights Room damage, weathering issues and ensuring your staff and guests stay safe at all times - there are plenty of risks involved in running a property. Here’s our handy guide on how to reduce those risks and …
Hospitality in arctic conditions … Industry Perspectives Mouawia Lababidi, 34, is Hotel Director of three Hurtigruten-managed properties on the Norwegian island of Spitsbergen, 1,300km above the Arctic Circle. The French-born Syrian oversees operations in …
What I wish I knew: going the extra mile for your guests … Industry Perspectives Sudarshi Weerakoon runs Tunnel Gap Homestay in Ella, Sri Lanka. In 2017, when two guests arrived in a terrible state, she went beyond the call of duty to make their stay an …
Standing out in an untouched market … Trends & Insights Standing out from the crowd in a prime destination is a challenge many hotels face. But breaking entirely new ground? Now that's a different story. Houston-based space tech company, Orion Span …
How to measure guest satisfaction … Trends & Insights Hotel guests are influential advertisers these days, with the power to change online ratings at the tap of a button. With the results of the American Customer Satisfaction Index out last month, we look …
Spotlight on: property management systems … Trends & Insights Whether you have a four-bedroom B&B or a 4,000 room resort, a property management system (PMS) is a fundamental part of your business. Click. explores the history of this industry, its advances …
Instant gratification is changing the way we deliver services … Industry Perspectives In a world where Facebook Messenger and WhatsApp are responsible for 60 billion messages daily, there is no doubt that messaging is thriving - often with the expectation …
Creating the ultimate local experience for guests … Trends & Insights Getting the right balance between being on hand to provide guests with a truly local experience, while giving them freedom to explore independently can be tricky. Click. talks to …
Norwegian on building customer loyalty … Industry Perspectives Click. speaks to Brede Huser, Managing Director at Norwegian Reward, the customer loyalty scheme at airline Norwegian, to learn more about their customer retention strategy and why we might …