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Engaging your local community … Engaging your local community … Written in collaboration with Impulse and NotOnMap Local community As players in the tourism and hospitality industry, our actions have a significant impact on the socio-economic …
Animal welfare … Animal welfare … Written in collaboration with World Animal Protection Animal welfare As a Booking.com partner, you’re probably already aligned with our Our animal welfare standards Animal Welfare Standards . These principles reflect our …
Managing guest-related tasks … This section explains the payment options on our platform, along with essential policies that give you control over your listing. We'll also talk about guest cancellations and no-shows, and give tips to reduce their impact. …
Handling guest reviews … Congratulations on receiving your first review! Whether it's positive or negative, how you handle it can have a big impact. Positive feedback can improve your ranking and attract more bookings. But even negative reviews can be an …
Providing great guest experiences … Congratulations on receiving your first booking! We're excited to help you create an unforgettable guest experience. In this step, we'll offer helpful tips and advice on how to enhance your guests' experience before, …
Your Guide to More Sustainable Hospitality … Your Guide to More Sustainable Hospitality … At Booking.com, we’re committed to making more sustainable travel choices easier for everyone. And we can't do that without our partners. This sustainability guide …
Balancing sustainability, hygiene and health … Balancing sustainability, hygiene and health … Written in collaboration with Innovation Lighthouse, Travel Without Plastic and Global Tourism Plastics Initiative (GTPI) cleaning The global impact of tourism …
Cybersecurity for accommodation partners … We are committed to supporting you and taking action on cyber threats and attacks — but we also rely on you to be vigilant. On this page, we’ll guide you through recognising and reporting suspicious online …
Communicating with guests … Congratulations on receiving your first reservations with Booking.com! It's a great achievement. To ensure a smooth and successful guest experience, we recommend that you prepare your communication tools and channels in …
Understanding your environmental performance … Understanding your environmental performance … Written in collaboration with the Sustainable Hospitality Alliance Header_environment.jpeg The first step in your sustainability journey should be to understand …