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Following the launch of the first Yotel city-centre hotel in Europe, VP of Brand, Simon Willis shares insights on the group’s ambitions and ethos

With an increasing number of travellers entering the market, what are the benefits of properties focusing on one guest segment rather than targeting the masses? David Kijlstra, Commercial Director at Zoku shares his thoughts

With travellers becoming increasingly aware of the damaging impact of plastic, many properties are opting to go plastic-free to cater to eco-conscious guests

Click. speaks with Philip Sykes, who trains hospitality staff at The British School of Etiquette, to discuss the importance of first impressions, language and going the extra mile

Tiny houses in tourism aren’t yet big business, but there’s enormous potential for entrepreneurs and existing accommodation providers. We investigate what these compact properties have to offer hoteliers

Eugene Staal, President of Penta Hotels, shares the biggest lessons he’s learnt since being in the industry and why he believes being kind trumps being right in business

Mechtild Rössler, Director of the Unesco World Heritage Centre and the Secretary of the 1972 World Heritage Convention, shares her thoughts on how World Heritage designation can benefit the travel industry

As the hospitality industry experiences a spike in businesses ditching currency for contactless, does this mean cash is no longer king? Click. looks at the growing trend for cashless hotels

Keeping hospitality staff healthy and happy starts with design, say experts. Click. explores how ergonomics can make a difference in the hotel world

With more travellers looking to sharpen their skills abroad, how can accommodations cater to this appetite for knowledge?