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@info - I’m pretty sure that’s not the case. I’m also a host as well as a guest using Booking’s services and have never been incentivised in any way to leave lower or higher ratings. It’s also not in Booking’s favor to have a website full of high grades.
Regarding your 3 points mentioned, it’s like comparing a motorcycle by car standards. It’s (more or less) obvious to any guest that they are booking a personal home/apt rather than a hotel room. Standards are different and there’s no expectation for 24/7 concierge or every day maid. This may be an added bonus if you offered it, however you won’t / should never be penalized for not having this, rather than just be judged for the services you offer.
Your message is spot on and speaks to all of our heartake, indeed. What is the email address you sent this message to? Or is it from your own admin panel?
I was looking to do something but directly to the CEO, ms. Gillian Tans.
Adding to the frustration, a recent guest just gave my home one of the lowest ratings I've ever gotten. When I contacted her to give some more feedback on why the lower ratings on some points, she said that she was very happy with the apartment but she left her young daughter press all the buttons... #frustration
@pibomarco - everything began as a dream before it got real :) I'll bookmark this post right here and give you a buzz when things progress :)
@ron french - I loved the remark about being suspicious :)) Haven't even thought of that.
However, I'm sure that when the time will come and you'll encounter such a "rare Pokemon", you'll most likely be more intrigued than suspicious.
In the meantime, I'd be happy to welcome you to my home any time you are around Bucharest / Romania. This way, we can exchange impressions on how to be better :)
Keep up the good hosting!
Thanks for the feedback guys,
@pibomarco - from my experience, everything is possible. One of the main reason is that Booking deletes ratings & reviews older than 2 years, keeping them "up to date" so to speak. This way, if you keep providing top notch quality, you can eventually move past the bad feedback, assuming you've improved.
Another perspective is that you don't need to have straight 10s to be a 10. Booking rounds up from somewhere around 9.95 to 10 automatically because they don't show 3 digits number.
Last but not least, I am confident that at one point, they will improve their rating system because as mentioned, for the moment it sucks! As long as you are able to get a 6 general rating (as an example), you should be able to give the 6 score when rating, not just 2.5, 5, 7.5 & 10. Also, it is not normal for me that hosts don't thinks it's possible to get a maximum score if they offer great value & services.
Ironically, I'm from Romania where back in 1976 at the Montreal Olympics, Nadia Comaneci, our athlete got the first 10 ever to be registered in the Olympic Games.
My mentality is the same as Henry Ford's. "Whether you think you can or you think you can't, either way you're right."
It's a bit comforting for me to see that I'm not the only one having this frustration. I am hoping that after many posts, Booking will one day take a look and maybe make some changes in their absurd rating system.
The situation as you guys mentioned is simple. As host, We are rated from 1 to 10, however, the guest has only 4 main options of rating (not even by numbers), leaving only 4 possible outcomes. 2.5 / 5 / 7.5 / 10. How is this logical, I don't know.
I am currently struggling with a 9.8 rating score from around 60 reviews. I am working very hard on reaching a 9.9 score and maybe one day 10. I'm positive like that.
However, I can't but notice that after having 8 straight 10s from guests, the 6 scores that create my final score haven't even blinked. NOT ONE?!
It's about time somebody did something about this situation. And while they're at it, also enable the option for reviewing the guest. That would be a cause of celebration.