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Thanks both for taking the time to answer.
I was well and truly rattled on Friday evening as it's the first time anything like this has happened. I (eventually) got through to a really lovely lady on the help-line who sorted it all out for me. I only charged them for one night and BDC refunded the other 2 nights, although BDC said I could have charged the full amount, but unlike my crappy non-guests I wanted to play fair.
With hindsight I think they'd had a row or something, the bloke didn't even get out of the car when they arrived, I never even saw him. The lady was quite teary and quite young, so I think I was a victim of their circumstance rather than having done something wrong myself.
We decided to make the most of a guest free weekend, and as it was festival weekend in our town, we joined in, drank some beer, watched some bands and had a thoroughly lovely time. Sometimes you just have to let the angst go and put it down to experience.
However, if they do write a *** review, I'll try to be my normal positive and sunny self and redress the situation. Personally, having found out I could have charged the full amount I think they'd have a nerve if they tried anything!