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I don't need to know any information about my guests' credit cards.All I need is a payment done through Booking.com.
I pay 18% commission and I think Booking. Com has to take care about the payments either. Exactly as in the Airbnb system.
1. Charge the guests when they make the reservation.
2. Transfer me the money minus the commission using PayPal or your bank account.
Otherwise my guest and me are starting a kind of a Ping Pong . The end of the game is usually a cancellation . Booking.com is loosing the comission and me a good guest.
Thank you for your advice. The question is if Booking.com like Airbnb is asking them for a review. Otherwise you need to be so lucky for having the nicest people in the world for being your guests.
Indeed, treat your guests as they are truly guests and not only clients. I consider I give them a lot even an washing machine and a dryer. They get 3 rooms, a big terrace and a swimming pool. We have perpetual contacts in WhatsAp and they can call me 24 /24. My guests get a super accommodation for their dogs, cats and babies. Is all that enough for a "thank you" and a good score? Unfortunately not many guests bothers to write for me two or three nice words. Really, do we have to pay them to do it?
I wish to speak about the booking payment . I don't use credit cards. My guests are asked to pay via PayPal or a bank transfer prior their arrival to my property. These 2 systems are very inconvenient either for my guests or for me. Question: why Booking.com is constantly refusing to ask my guests to use their credit cards when they make the reservation ? The system is used by Airbnb , the comission is automatically included , the money is transfered to PayPal and the owner gets the money from PayPal . Does work for Airbnb ? Then it's fine.