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Thanks Albania. Needless to say they didn't phone the next morning to afford me the chance to tear them apart. So I sent them an email complaining. 3 days and no response............
I cannot pay my suppliers, so when guests arrive this weekend to stay over the peak period of the Bank Holiday, I suppose I will have to ask them to go to the cashpoint and pay me for their stay in advance, and recover the money from Booking.com afterwards.
It is outrageous that they are now holding me financial hostage.
Booking.com have failed to pay my April 2019 remittance. The remittance was issued on 3rd May, Booking say payment was made to my bank on 8th May. Payment usually clears into my account on 11th or 12th May, but the remittance states it will be made within 14 days, so that would be 17th. When it had not arrived on 12th May, I dutifully waited until 18th to complain................... Since then I have complained constantly for 4 days, by phone to any department that will answer, by extranet email to all provided. Emails are supposed to answered in one day, and we are now at 4 days and no reply. Calls to the finance department number go dead after queuing for over an hour without reply. Numbers, web addresses and email addresses provided by staff at Booking.com all lead to dead lines or dead ends.
Partner support cannot contact the finance department, or my account manager, or provide me with any information at all. They cannot tell me when I will get paid. They cannot tell me when I will get a reply to my emails or phone calls.
IS BOOKING.COM GOING BUST?