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Response to David.
Good to mention this David. Your testimony proves also this checking module exists in te BDC systems and it cannot be otherwise since they need to check cards in case of upfront payments.
I also know they are negotiating with AI solution providers to improve their existing systems for card fraud detection.
Thanks for your reaction
Your suggestions are exactly what BDC is repeating, but this is not acceptable and legally even very limit. I explain myself:
Since BDC subsitute themselves for the actual property and since they accept bookings in our name, the check needs to be done AT THE TIME OF BOOKING. Otherwise, BDC should transfer the demand to us, properties, to check and accept by us.
By not validating the credit card at the time of acceptance, BDC allows fraud and false bookings to be pushed into the system. Once a booking is accepted,
1) it can be used for fraudulous intentions.declarations, like hidden immigration
2) it becomes very difficult and tedious to correct (check all indivudual bookinfs which is for most properties not feasible, asking for a new card number via the site is tedious and needs a lot of follow up, 48 hours loss of time (48 hours is given to the guest to communicate a new card number) with risk of lower occupation rates, etc...
Interesting discussion, is't it?
The policy of BDC regarding fraud and card validity is absolutely inacceptable and they now it.
I discussed with them numerous times stating that if they substitute themselves for the owners by acceptoing booking in our name, they should also check card validity.
By refusing this check at the time of booking confirmation BDC creates a great opportunity for fraud, illegal immigration, fake bookings to obtains VISA's etc.
They do not accept these arguments, although the necessary check applications are available in the BDC systems. (they have to use it for prepaid bookings anyway). We also know there are discussing with AI service providers to improve their card fraud recognition system.
Let us get together on "Booking.com independant user forum" on Facebook; and see if we can form a group.
The issue with credit card validité becomes even much bigger.
We had a new case of a booking accepted by Booking.com and pushed through the system without any verification of the credit card. (we reminded booking.com that since they substitute them for the proporties in accepting booking on our name, credit card checks should be done at booking acceptance level).
After asking the guest to provide a new card number, the guest did and Booking.com sent us a message saying they checked this card and that "according thier check, this card seemed OK". We checked again and abgain the card was not valid.
I think we should all react and ask Booking to take responsability.
I know they are aware of this issue.
They have an issue, for sure.
I guess we are not the only ones to who questionned them on this.
Interesting to note I received next message from Booking, 2 days after having contacted them and posting this comment: "Status of invalid credit cards".
It seems as if they ran a check module over my bookings, which would mean they have such a module. We definitely need to follow-up and to reach as many users as possible.
I received the same. I have the suspicion. Copy hereafter
How can Booking be contacted to know what it is about?