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Our priority is to treat all guests as individuals as each guest is unique,all guests have differing needs and requirements. The starting point for us is good communication prior to the guests arrival, ask if they have any special needs or requests and importantly the time of checking in,be flexible and try to meet any requests that are reasonable.Put the coffee on and make sure the house is well presented and immaculately clean,we actually get on our hands and knees to ensure all corners are as clean as the main areas even moving the fridge out to make sure there are no debris underneath !!
Always a couple of bottles of wine on the table,fresh fruit and kitchen essentials to hand,soaps and all household items included in the rental cost,go to great lengths to welcome the guest first impressions are important,ask if they have any special requests for the first night,simple things like a bottle of milk in the refrigerator and a bottle of orange juice,it really goes a long way,its really simple just make them feel truly welcome,most of our guests comment on the cleanliness and appearance of the house within ten minutes of arrival so we know our efforts pay off. In season we allow guests to help themselves to fresh produce from the greenhouse and peaches,apples and pears from the garden,home made preserves are often placed in the house to the delight of our guests. There are many things we do to ensure our guests are happy but the most important thing for us is to see the guest totally relaxed and enjoying the house and gardens,our hospitality is free the superb comments of our many guests are priceless !!
To all our Guests a big thank you for your reviews that you have taken the time to complete following your stay at Les Haies in Le Mans France. The cottage,although detached is an extension of our home and many of our guests have become friends,often returning to share a beautiful house in a tranquil setting,we are so fortunate to meet such wonderful people and to be rewarded in such a kind manner makes the hard work feel like a walk in the park !!
9.7 is a superb score but we must go for 10 :-)