Protecting your business against online threats
Every day, you rely on Booking.com for seamless and secure online transactions to maintain and grow your business. We want to make sure you have the confidence and peace of mind that your investment in our platform will lead to more bookings, minimal risk and a secure stream of income for many years to come. That's why, every day, we employ around-the-clock defensive efforts to safeguard partner and customer accounts.
Keeping every account safe and convenient requires top-notch security and vigilance. We employ a wide array of people, tools and processes to protect your business and the data it relies on. One key component of that effort is making sure you, our partner, has access to all of the information you need to recognise, report and manage any potential threats.
The people and processes keeping you safe
As a partner doing business on our platform, you know first-hand that setting up a property isn’t automatic. We have teams of people working to identify and block fraudsters and scammers from creating fake properties. But the vigilance doesn’t stop there. We have teams of professionals working behind the scenes to protect you from fraudulent reservations, safeguard your account details and monitor payments made through our platform. We’d like you to join us by being vigilant and reporting anything that seems out of the ordinary.
Making security an ongoing priority
- Credit cards: Do not print, write down or save credit card details. We take care of all the details of payment for partners enrolled in Payments by Booking.com. If you use a point-of-service payment terminal at your property, keep it up-to-date with the latest software.
- Two-factor authentication: If you replace your phone or device, make sure you update your phone number so we can continue to send you sign-in authorisation codes. If you can’t access an authorisation code, the Pulse app can be used to sign in and prove that you are you.
- Individual accounts: If you encourage your employees to access the extranet, we strongly recommend you create individual accounts. You have granular control and can assign specific administrative rights to each account.