Reassuring guests with health and safety measures
Before the Coronavirus (COVID-19) pandemic, few travellers gave a second thought to sleeping in a bed that hundreds of others had slept in. But now, what travellers touch and who they interact with is at the top of their list of concerns. It’s now critically important for you to build confidence and set expectations for guests around health and cleanliness so you can capture available demand. To help ease guest concerns, we’re prominently showcasing the measures you take on your property page and introducing a ‘Health & safety’ filter to help bookers find you.
Your goal is to make guests feel confident that their stay will be as safe, clean and comfortable as in their own home. Our goal is to make it easy for you to show guests all of the measures you’re taking to respond to the pandemic.
Showcase the measures you’re taking
To help you get the word out, we’ve created a simple and effective checklist in the extranet that highlights what you’re doing to make every guest’s stay safe:
Safety and cleaning
If you offer hand sanitizer, disinfectant wipes or follow specific local regulations, indicating these will help you inspire guest confidence.
Highlight contactless check-in and check-out, cashless payment, or other ways that you’re helping guests maintain social distance.
Point out changes in your operational practices that are designed to support food safety for in-room and public dining.