Ask for a replacement guest
Fill cancelled rooms fast, minus the extra admin
While free cancellation undoubtedly helps you attract more guests and boost conversion, we understand that eventual cancellations can impact your business. With the ‘Ask for a replacement guest’ feature*, you can avoid the extra admin that comes with reselling rooms, as well as securing more income.
How? When your guest cancels, we’ll hold the room and promote it to other guests via search results and marketing emails. We’ll always use your current prices, and you can change them or stop the search at any time. If we can't find a replacement guest within 24 hours, we'll officially cancel the reservation and release the room.
*Due to certain eligibility criteria, this feature is not yet available to all partners.
How does your business benefit from asking for a replacement guest?
Reduced impact on your business
In 35% of cases globally, we find a replacement guest within 24 hours of cancellation – and half of these guests are found within just five hours.
Increased operational efficiency
Skip the extra admin and hassle, and let us find guests to fill your cancelled rooms – you can focus on welcoming guests instead.
More reliable revenue
You’ll still attract more guests with flexible cancellation policies – but with less risk of losing potential income.