Ask for a replacement guest

Fill cancelled rooms fast, minus the extra admin

While free cancellation undoubtedly helps you attract more guests and boost conversion, we understand that eventual cancellations can impact your business. With the ‘Ask for a replacement guest’ feature*, you can avoid the extra admin that comes with reselling rooms, as well as securing more income. 

How? When your guest cancels, we’ll hold the room and promote it to other guests via search results and marketing emails. We’ll always use your current prices, and you can change them or stop the search at any time. If we can't find a replacement guest within 24 hours, we'll officially cancel the reservation and release the room. 

*Due to certain eligibility criteria, this feature is not yet available to all partners.

Boost search results visibility by up to 40%
Get up to 9% more property page views
Benefit from increased marketing efforts
Note: Clicking ‘Activate now’ will take you to your calendar. If you are not eligible for ‘Ask for a replacement guest’, the option to activate it will not be displayed to you.

How does your business benefit from asking for a replacement guest?

Reduced impact on your business

In 35% of cases globally, we find a replacement guest within 24 hours of cancellation – and half of these guests are found within just five hours.

 

Increased operational efficiency

Skip the extra admin and hassle, and let us find guests to fill your cancelled rooms – you can focus on welcoming guests instead.

More reliable revenue

You’ll still attract more guests with flexible cancellation policies – but with less risk of losing potential income.

How the ‘Ask for a replacement guest’ feature works

We'll hold your cancelled room and give it an extra push in marketing emails and search results for up to 24 hours.
If a new guest books, we’ll cancel the original reservation and make a new one.
If the guest who cancelled books again, we’ll simply modify the original reservation.
If we don’t find a new guest, we’ll officially cancel the reservation and release the room.
We’ll use your current prices, but you’re free to change them or stop the search for a replacement guest at any time.
You can easily track the process in the extranet.
Note: Clicking ‘Activate now’ will take you to your calendar. If you are not eligible for ‘Ask for a replacement guest’, the option to activate it will not be displayed to you.