Online Payments

Secure payments from guests who can’t pay by credit card, without any extra admin

Looking to attract more domestic or international guests? Want to safeguard your business from invalid payments or high cancellations? The payment options you accept have a direct impact on your results. 

More and more guests want to pay online with local alternatives like PayPal, WeChat Pay and Alipay – and many want to pay when they book.

Online Payments gives you the flexibility to let guests pay with their preferred option. We facilitate their payment according to your policies and send you guaranteed payouts. That way, you can reduce your operational hassle, attract new guests and grow your revenue securely.

1 in 5 guests would have been able to complete their reservation on if they’d had more payment options*
Over 900 million people worldwide use the Chinese digital wallet, Alipay*
Depending on whether the service is available to you, the main link will direct you to either the ‘Online Payments’ section or the ‘Home’ tab in your extranet. *Sources:,

How does your business benefit from Online Payments?

Guaranteed payments with reduced operational hassle

When guests choose to book and pay online, you don’t have to worry about chasing payments, invalid credit cards, chargebacks or fraudulent bookings. We take care of everything and send you the money.

Fewer cancellations

When guests pay online on, they're up to four times less likely to cancel. You’ll also significantly reduce no-shows because guests who’ve already paid are more committed to their booking.

Potential new business

By offering more flexibility, your property will appeal to guests who can’t pay by credit card and/or prefer local or international payment options.

What are Online Payments and how can they help?

How Online Payments works

When a guest pays online, we facilitate their payment for you, load it onto a virtual credit card (VCC) and send you a notification email. You can charge virtual credit cards for up to six months from the date on which the guest checks-out, after which the VCC will expire.

If the VCC expires, the period to charge the VCC can be extended for another six-month period running from the date on which the card expired. After the expiration of this second six-month period, you will not have any entitlement to the funds and from that point in time, the funds will belong to

Once it’s active, you charge the VCC as you would any other credit card.
Your Point-of-Sale (POS) machine must be set up to charge credit cards remotely. Your POS also needs to be registered under the correct merchant category code (i.e. as an official accommodation provider).
The payment provider charges your bank around 2% for using a VCC. Ask your bank if any other fees apply.
Online Payments is not yet available everywhere. If you’re eligible, you’ll see an 'Online Payments’ section in your extranet 'Finance' tab.
Depending on whether the service is available to you, the main link will direct you to either the ‘Online Payments’ section or the ‘Home’ tab in your extranet.

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