Online Payments

Enhancing and improving your payment experience


Revenue security has always been an important component of the payments solutions we offer. And is also committed to helping partners streamline their payment operations and reduce operational costs related to payment management. We also know that customers want to book with confidence, knowing exactly how much they will be charged, when and by whom. 

To offer confidence to bookers and enhance the value and revenue security we deliver to partners, is evolving our approach to managing payments. By gradually facilitating more guest payments on your behalf, starting early 2021, we aim to bring extra clarity and certainty to travellers, while helping partners increase revenue security, save time and comply with new legislation on authenticating payments. In the near term, two key new features will help partners with cash flow and cost savings.



Enhancements to Online Payments

We’ve been making ongoing improvements to Online Payments, adding additional payment options for guests and more benefits for partners. Key improvements coming soon include a cost savings for virtual credit cards (VCCs) and better cash flow. These updates will happen automatically for you, so there’s no need to take any action.



Lower transaction costs

We’ve sourced a new type of virtual credit card (VCC), which is 25% less expensive to charge. Depending on your agreement with your payments service provider, you should see a reduction in the fees you pay for VCCs.


Better cash flow control

Due to the unpredictability caused by Coronavirus (COVID-19), we implemented a short-term change to the activation date of all virtual credit cards (VCCs), moving to one day after check-in. We aimed to reverse this temporary change as soon as the levels of disruption caused by the crisis subsided. We are reinstating earlier virtual card activation for eligible partners to enable better cash flow management. As long as you continue to be eligible, you can continue to benefit, which you can read more about in Partner Help


Visit the extranet to see how much you’ll save and to check your eligibility for earlier VCC activation dates.

We’re evolving Online Payments to bring you more benefits


Starting early 2021, will begin to gradually facilitate more guest payments on your behalf. This means you will start to see these benefits for a larger portion of your reservations next year:


  • Guaranteed payouts: When you’re owed money, it will always be paid.
  • Fraud protection and chargeback defence: We provide a secure payment system with around-the-clock fraud screening and chargeback defence.
  • Fewer cancellations and no-shows: On average, customers who choose to pay when they book are four times less likely to cancel. This can help you better optimise your occupancy rate and reduce unpredictability.
  • Less time on administration: Less time dealing with credit card authorisations, no-show fee collections, and invalid credit cards means more time for you to invest in your business.
  • Support with Strong Customer Authentication: The latest legislation around payments requires all payment transactions made in the European Economic Area (EEA) from January 2021 to support Strong Customer Authentication (SCA) when charging cards remotely. By taking care of these authentication requirements for you, you’ll have a reduced risk of a credit card being declined.

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