Risk-Free Reservations

Let us take on the risk of refilling cancelled rooms for you

Travellers get substantial value from the peace of mind that comes bundled with free cancellations. In fact, many vacation planners will only search for rooms that display free cancellation periods. 

How can you add the value guests get from free cancellation options to your rooms and make them more marketable to travellers without having to worry about cancellations? For partners enrolled in Payments by Booking.com, the answer is Risk-Free Reservations. 

With Risk-Free Reservations, we add flexibility to your existing cancellation policies so you’ll appear alongside competitors that offer free cancellations. If a guest books and then cancels, we’ll find you a new guest or take over the payment obligation for the cancellation cost.

How Risk-Free Reservations works in two minutes


Benefits of Risk-Free Reservations

Performance-marketing boost

Increase conversions without paying any extra commission. Enrolled partners typically see up to 3% more conversions from looker to booker.

Sell more room nights

Join the 720,000 partners who participate in this programme and sell almost 30% more room nights.

Automatic replenishment

We do the work of finding replacement guests for your rooms that are open and bookable without restrictions.

How it works

• If you’re enrolled in Payments by Booking.com, we’ll upgrade some of your policies to include free cancellation or extend the period of a free cancellation policy (if you already have one). 

• If a guest cancels, we’ll start searching for a replacement immediately as long as the room is open bookable without restrictions.

• If we can’t find a replacement, we’ll take over the payment obligation of the cancellation cost.

• You can turn Risk-Free Reservations on or off as needed from the extranet. 

Learn more about the Risk-Free Reservations programme or automatically enroll by signing up for Payments by Booking.com.

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