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No nononono No, you Do Not give up :-) :-)
We've been in the accommodation sector for over ten years (NZ, self-catering, ten years. UK, B&B, 6 months)
Firstly, many, many guests are brilliant
Most guests are fine
A few are rude, selfish, thoughtless, downright ignorant / arrogant.and don't see you as a human with feelings. This is nothing personal; they're like this with everyone else but themselves.
This in my humble experience reflects humanity. The problem is when the latter category stays with you.
1) Define what level of service You and Your Husband want to offer / don't want to offer. Don't get hung up on what the previous owners did / didn't do - it's Your business!! :-)
2) Does your B&B pricing and facilities match your preferred level of service (if you're 'too cheap' you're actually encouraging cheap guests who want to get blood out of a stone. When we put our prices up a little we got fewer 'vampires' and more 'nicer' guests. We got fewer issues / nicer reviews / less stress .....
3) Does your website / signage / room facilities / door locks / ease of guest access to sensitive areas support what you want to offer, send mixed messages, or does it encourage guest behaviour you don't like? Yes, look at your signage - but vampires ignore these because they can only read when it suits them..
4) If you make a bbq, microwave, utensils, etc available, you have just put up a 'Make a Mess! sign in huge neon lights. If you want guest mess, keep offering access to those things - but don't whinge, because you're getting what you asked for.
If you hate guest mess, remove / restructure access to those things. Here are some suggestions. Remove the bbq from the guest area / website / any photos / printed references to it, and do it now, before the warmer weather. [Out of sight, out of mind :-) ] Next, grab a coffee / tea with hubbie and have good hard look at your breakfast room. To a 'vampire', access to a microwave / toaster, plates & cutlery after breakfast hours are an automatic invitation to 'eat in'. You won't see it like that because you're nice people. Accept this fact of B&B life; vampires are not nice people; they only see what they want to see and rules are for everyone else not them.
Vampire taming strategies ...
a) .'Tweak your pricing - see first paragraph.
b) Remove any hint of an 'eat in' invitation! Lock your breakfast room door (easiest), or lock plates / microwaves / cutlery in cupboards / behind a grill. At night, we lock our kitchen door.
c) Vampires are excellent destroyers of other people and other people's hard work. Be proud of your great little business. Just because 'everyone else does it' or the last owner did it' does mean that they are / did - and it most certainly doesn't mean that You have to :-)
d) You and hubbie have made a great career choice -well done! But do think hard about what you want to offer, and how you can offer it.
All the best. Regards, Liz Salt, The Emsley, Stratford upon Avon