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Some very good comments. I hope they are read.
Regarding the topic; I have had multiple cancellations and no shows.
B.com is happy to have their fees when we send them but give almost zero follow up on cancellation fees.
B.com has the card details surely ? Customer has agreed the terms and conditions before signing. 24/48 hours no fee cancellation policy is fine. The rest cancellation fees are clearly stated. The way it stands now completion could simply block all our villas so they were the only ones left available and we get last minute cancellations or no shows. I have never seen any evidence of B.com retaining the cancellation fees and paying us and themselves according to clearly stated terms and conditions.
Thanks for your feedback.
I am responsible for the marketing in Thailand and internationally for a family B.com group of properties and associated business . We have been using B.com, Expedia, Tripadvisor, Airbnb.
Expedia limited success and very complex.
TripAdvisor we really have not put much effort into
Airbnb takes full payment up front..3 working days after arrival . A few long winded conversations but not many canx
B.com I had set at COA with no problems until this year then many. I set 50% non refundable and 7 days 100%...Of course we will discuss each case individually but limited excuses that can be verified. We have not been able to contact the vast majority of these canx
I believe that some of these may be competitors booking to block prime dates as below.....
We have a number of pool villas in Hua Hin. 0-3900 Thb. If you search POOL. VILLA HUA HIN in this price range we come up first 3 on page 1. Great. Some how to competitors knock us off the rankings ? Easy. Book a few dates, appear to be genuine and either cancel later or just do not show up.
We can not cancel without penalty. There has to be a way for B.com to verify clients. If B.com does not have CC details or deposit then they get screwed as well. We all lose ??????? No sense ????
Mine have been English with false addresses lately. B.com should be easier to to contact and following through on can and false bookings. 50% of January wiped out because of this.
Not at all happy. Where is our backup to collect cans fees ?????
Tel +66 847 177 205
My name is Chap.
25 years ago I would have thought nothing about booking 3/4 villas and not bothering to contact the others when I had made my mind up.
Now I know how wrong it is to do that. The amount of grief and financial loss it can cause people trying to earn a living.
With wide eyes I set my villas to be book now and pay on arrival.. We got a rake of cancellations and no-shows. How many I did not report I can not say. We would have been charged for them.
We adjusted our terms to be reasonable and bookings have not subsided. A number of cans and no shows have been picked up and billed according to stated terms .Not one has paid as yet despite us invoicing correctly.We are a small business and need support from our agents in these matters I find it almost impossible to achieve and maintain support in these matters. Are we doing something wrong ?
A 1 week booking can make a 1month enquiry look unavailable. That it the risk we take; All of us. But to have that booking cancel, or just don't turn up, with no follow up from B.com to collect money ??????
Booking.com also lose 15/18 %. or more on every cancellation by not following up.Plus disgruntled clients looking elsewhere.
50% pre-payment is great but...........????? When I opened my desktop after changing policy to 50% to book; None the bookings appeared to have taken deposit.
236 Moo 1
Tel. +66 847 177 205
After 22 years here we tend to take things for granted that are totally new to our guests. Sharing local knowledge and experiences, which to you are old hat, can be amazing to a first time visitor. Thai history, legends and fables are hardly known in the outside world, foods you will never find in a restaurant aimed at foreigners.