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We have also been having nothing but problems with bdc virtual credit cards., and the support from bdc has been non existent. Apparently, even for non-refunable bookings, some VCC you can take the payment at the time of booking, some are inactive until the day of checkin, but they often don't tell you which is which. Now the latest is they provided a VCC with zero credit on it for a modified booking. After repeated failures to reply by BDC I finally spoke to "partner support yesterday and was told the customer hadn't paid them and I should take payment from the guest! When I tried to do this today, I discovered that BDC had double charged the guest already - the guest showed me evidence of this!! I spoke to BDC again and lots of promises of sending a new VCC but could not say when! In short, don't trust a BDC VCC until you have the payment! Personally, I've had enough of the way they fail to respond to problems they've caused, and am looking to no longer doing business with them.