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Good morning. We have had ample problems with booking.com and the fact that we are a B&B not a hotel makes their impact even worse. We have had double reservations, we have had reservations that do not match our criteria, cancellations with a full refund against our policy, and we have also had bad reviews that are untrue. The latest huge mistake is that one client was charged less than half the rate that the room is sold for, plus was given him the option to book his daughter in too for free! I have informed the client about this and I got ridiculed! He said he has never heard such crap before! Where do I go from here this is ridiculous!