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I solved the problem. The IBAN number has to be entered manually, not copy and paste.
I spoke to someone at booking.com about the problem some time ago - well before guests arrived. I was assured it would be fixed. Payment is now 2 days overdue. This is not fair.
My bank account and property are in the same country, yet still the IBAN is not accepted. Is this a tactic by booking.com to delay payment, I wonder?
Our peak season is Summer, when children are on holiday. We make families with children very welcome, and always find time to answer any questions guests may have. Our pools are especially enjoyed by children, and many of our young guests have learned to swim there. Our aim is for all the family to have a wonderful, unforgettable holiday - just like holidays we had when our children were young.